1. AMENDMENTS BY YOU
a) Amendments must be confirmed in writing, signed by you or any authorised member of your group. They will come into effect on the day they are received and agreed by SNC Melrose Properties in writing. You agree to indemnify SNC Melrose Properties for any reasonable expenses incurred in making an amendment whether or not SNC Melrose Properties succeeds in confirming your request.
b) SNC Melrose Properties cannot accept any change of dates once your booking is confirmed. Any change will be deemed as a cancellation. Please see clause 2 below.
2. CANCELLATION BY YOU
a) Any cancellation will come into effect the day written notice is received by SNC Melrose Properties and will be refunded as shown in the table below. Recorded delivery is strongly recommended.
Before arrival % of booking price refunded
2 months + 70%
1 month to 2 months 50%
2 weeks to 1 month 20%
Less than 2 weeks 0%
b) Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your insurance policy.
c) Additional services requested and incurred prior to cancellation will be invoiced separately.
3. AMENDMENTS BY SNC Melrose Properties
a) We reserve the right to advise you of change to your holiday both before and after you make a reservation. An amendment made prior to arrival which is deemed to be significant by (for SNC Melrose Properties example a change of dates) gives you the right to cancel the holiday if you choose . Should you cancel in such circumstances you will receive a full refund (excluding insurance premiums and additional services).
b) Please note that SNC Melrose Properties cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation and shall not be liable for any refund should SNC Melrose Properties be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not to be limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, governmental action and similar events beyond our control.
4. CANCELLATION BY SNC Melrose Properties
a) If you fail to pay the balance of the booking price or other costs before the due dates, we reserve the rights to cancel your reservation with no refund to you.
5. YOUR RESPONSIBILITIES.
a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group both before and during your holiday.
b) To treat the chalet and all SNC Melrose Properties property with care and respect, this shall include, but not be limited to : a strict no smoking policy in the chalet, no outside shoes are to be worn inside the chalet. SNC Melrose Properties will be entitled to recover the cost of any damage caused by any member of your group before departure from the chalet.
c) Behaviour deemed unacceptable by SNC Melrose Properties could result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination. Unacceptable behaviour shall include, but not be limited to, 1) behaviour which could result in damage to the chalet, any of its fixtures, fittings or appurtenances and 2) behaviour in contravention of the laws and or by-laws of France.
d) It is your responsibility to provide written details of any allergies suffered by any member of your group. We will not be liable in the event of any allergic reaction should this information not be provided.
6. PRICE GUARANTEE
Once your holiday has been booked its price will be fixed, in spite of any currency fluctuations. However, we reserve the right to amend our tariffs at any time before you make your reservation and you will be notified if any such amendment has been made.
7. HEALTH, PASSPORTS AND VISAS
a) It is your responsibility to ensure that documents are in proper order before you travel. SNC Melrose Properties accepts no liability for any loss or convenience caused as a result of your failure to take reasonable care in this respect.
b) EU Nationals are advised to hold a full passport valid for the duration of the holiday and for at least six months after the journey home. Please note that all children including infants require their own passports. Neither vaccinations or visas are currently required to enter France. However, pregnant mothers are advised to obtain clearance to fly both from their doctor and airline if their pregnancy will exceed 28 weeks on the date of their return travel.
c) Non-EU Nationals traveling to France : Please contact your local French Consulate, the French visa service in London (Telephone +44 (0)20 7073 1250) or the French Embassy website : www.ambafrance.org.uk
8. TRANSPORT
a) Please inform SNC Melrose Properties of your flight arrangements at least four weeks prior to , departure requesting any transfers if applicable.
b) SNC Melrose Properties cannot accept responsibility for clients missing flights for any reason or mislaying travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.
c) SNC Melrose Properties is not responsible for any flight delays but wherever possible will endeavor to provide any previously booked resort transfers.
9. PROBLEMS
a) If you are unhappy with any aspect of your holiday, you must address your complaint immediately to the Chalet Manager . In the unlikely event that your problem cannot be resolved locally you must inform SNC Melrose Properties in writing within 14 days of your return so that any rights to compensation can be examined.
b) If your dispute cannot be settled amicably , it may be referred to arbitration under an inexpensive scheme devised and administered by the Chartered Institute of Arbitrators of the UK. It does not apply to claims which are solely or mainly in respect of physical injury or exceed £1,500 per person or £7,500 per booking.
10. END OF WEEK PAYMENTS
a) Upon request, SNC Melrose Properties will make purchases on your behalf both before and during your holiday. To enable us to do so, credit card details or a cash deposit will be requested on your arrival. Please note that any such purchases must be settled in full at the end of your holiday in local currency : (€uro)
11. SECURITY AND DAMAGE DEPOSIT
a) A security deposit of €20,000.00 is requested at the time of final payment for your holiday. This money is held during your stay and will be fully refunded within 14 days of the end of your holiday.
b) If there is any damage or unpaid services that have not been settled before you finish your holiday, SNC Melrose Properties reserves the right to take the equivalent funds from the security and damage deposit. If the funds are not sufficient to cover the damage or unpaid services then the client is to pay the difference within 7 days of the end of their holiday.
12. SKIING WITH SNC Melrose Properties
a) It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of SNC Melrose Properties , SNC Melrose Properties will not be liable for any injuries how so ever caused.
b) It is requested that all members of the group partaking in Winter sports have suitable cover with their insurance policy.
13. GENERAL
a) Headings within these booking conditions are for reference purposes only and all images are intended to give a general impression only.
b) The chalet is not to exceed 10 Guests in total, and you shall not bring any animals into the chalet unless previously agreed by written consent.
c) Check in times for the chalet is 16.30 and check out is 11.00am. Earlier access will only be allowed if the chalet is not occupied the previous week.
d) You may not sub-let your rental of the chalet unless previously agreed with SNC Melrose Properties.
e)These booking condition and any matters arising from them are subject to and governed under French law.
f) SNC Melrose Properties is Registered at : Greffe du Tribunal de Commerce de Chambery, 12 Boulevard de la Colonne, 73008, Chambery Cedex.
No Siret : 529 172 850 00024 . No TVA : FR72529172850.